Privacy Policy

Last updated: July 7, 2026

1. Introduction

Dorguard Services Inc. ("Dörguard," "we," "us," or "our") is a garage door installation, repair, and maintenance company serving homeowners, strata corporations, and builders across Metro Vancouver and the Fraser Valley in British Columbia.

We understand that inviting a company to your home means trusting us with more than just your garage door. This Privacy Policy explains what personal information we collect, why we collect it, how we protect it, and the rights you have over your information. We are committed to handling your information responsibly and in a manner consistent with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA), where applicable.

By using our website or requesting our services, you consent to the collection and use of your information as described in this policy.

2. Information We Collect

We only collect the information we need to provide you with a quote and complete the work you have asked us to do. Depending on how you interact with us, this may include:

• Your name
• Your phone number
• Your email address
• Your property or service address
• Photos you choose to upload to help us assess your garage door
• Any details you provide through our estimate or contact forms, such as a description of the problem you are experiencing
• Website usage data collected automatically through analytics tools (such as Google Analytics and Microsoft Clarity)
• Cookies and similar technologies that help our website function and improve over time

You are never required to provide more information than is necessary for us to help you. Photos and problem descriptions are entirely optional and are only used to prepare a more accurate estimate.

3. How We Use Your Information

We use the personal information you provide to:

• Prepare accurate estimates and quotes
• Schedule appointments and coordinate service visits
• Provide garage door installation, repair, replacement, and maintenance services
• Respond to your questions, inquiries, and requests
• Communicate with you about your project, including follow-ups and warranty support
• Improve our website, services, and overall customer experience
• Meet our legal, accounting, tax, and regulatory obligations

We do not use your information for purposes unrelated to the services you have requested without letting you know first.

4. Payment Information

Because payment card data is among the most sensitive information a customer can share, we deliberately choose not to store it. We encourage customers to enter their card details fresh at the time of each payment through the secure payment system, rather than having us retain that information for future use. This approach keeps your most sensitive financial data out of our hands entirely and reduces the risk to you.

5. Software and Third-Party Service Providers

To run our business efficiently, we use reputable third-party software providers to help manage customer inquiries, estimates, scheduling, communications, and invoicing. These providers process information on our behalf and are expected to maintain appropriate security measures and to use your information only for the purposes we have engaged them for.

We select our service providers carefully and only work with established, trustworthy companies. We do not make your personal information available to service providers beyond what is necessary for them to perform their function.

6. How We Share Information

There are limited situations where sharing some of your information is necessary to deliver the service you have requested or to meet a legal obligation. For example, we may need to share limited information with:

• Accounting and invoicing software providers
• Secure payment processors
• Manufacturers, for warranty registration where applicable
• Delivery or supply companies involved in fulfilling your order
• Legal, regulatory, or government authorities when required by law

In each case, we share only the minimum information needed. We only share information with trusted service providers when necessary to deliver our services or to comply with our legal obligations.

7. We Do Not Sell Your Information

8. How We Protect Your Information

We take reasonable administrative, technical, and physical safeguards to protect the personal information in our care. These measures include:

• Secure, reputable software and cloud service providers
• Password-protected systems and accounts
• Limiting employee access to personal information on a need-to-know basis
• Ongoing attention to reasonable security practices as our tools evolve

While we work hard to protect your information, no method of transmitting or storing data can be guaranteed to be completely secure. We cannot promise perfect security, but we are committed to applying safeguards that are reasonable and appropriate for a business of our size and nature.

9. Cookies & Analytics

Our website uses cookies and analytics tools to understand how visitors use the site so we can make it faster, clearer, and more helpful. These tools may collect information such as the pages you visit, how long you stay, the type of device you use, and general (non-precise) location data.

The analytics and measurement services we may use include:

• Google Analytics
• Microsoft Clarity
• Meta Pixel (if installed)

Most web browsers allow you to refuse or delete cookies through your browser settings. Please note that disabling cookies may affect how some parts of the website function.

10. Your Privacy Rights

You have rights over the personal information we hold about you. Subject to applicable law, you may:

• Request access to the personal information we hold about you
• Request that we correct inaccurate or incomplete information
• Ask questions about how your information is handled
• Request deletion of your information where we are legally permitted to delete it

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before acting on your request, and we will respond within the timeframes required by applicable law.

11. Data Retention

We retain personal information only for as long as it is needed for the purposes described in this policy, including:

• Providing the services you have requested
• Supporting warranties on our workmanship and products
• Meeting accounting and tax obligations
• Complying with other legal and regulatory requirements

When your information is no longer required, we take reasonable steps to securely delete or de-identify it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically.

13. Our Commitments to You

• We never sell or rent your personal information.
• We never store your credit card numbers.
• We only work with reputable software and service providers.
• We use your information only to provide the services you request.
• You may request access to the personal information we hold about you.
• We apply reasonable administrative and technical safeguards to protect your data.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: